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Frequently Asked Questions

Install and Uninstall Adblock Pro

  • "I cannot download Adblock Pro. What should I do? "
  • "Should I uninstall old Adblock Pro version before installing the new version?"
  • "When I upgrade to a new version of Adblock Pro, will my rules and setting be lost"
  • "If I upgrade to the new version of Adblock Pro, do I have to pay again for Adblock Pro?"
  • "I cannot install Adblock Pro. What should I do ?"
  • "Where is Adblock Pro after installing? "
  • "My rules disappeared. How do I get them back?"
  • "Adblock Pro is enabled but I still get popup windows, how can I get rid of them?"

  • Basic functionality

  • "How do I block a banner?"
  • "I sometimes want Adblock Pro to be disabled. How can I do this most easily?"
  • "How can I disable AutoFill just for one web site or one web page?"
  • "The banner is an object (Flash or Java) and doesn’t have a context menu. What now?"
  • "Are regular expressions faster than "normal" filters?"

  • Troubleshooting

  • "I keep getting "Done, but with errors on page" messages on the status bar in Internet Explorer."

  • Others

  • "What makes Adblock Pro better than other advert removers?"
  • "What do the advert-free pages look like?"
  • "Does Adblock Pro contain "spyware", or display its own adverts?"
  • "How can I help?"
  • Install and Uninstall Adblock Pro
    I cannot download Adblock Pro. What should I do?
    1. A corrupted version of the Adblock Pro installer file got stuck in your browser's cache. You should clean up your browser's cache and try to download again. To clean IE cache, select "Tools -> Internet Options" and click the "Delete Files" button.
    2. You may have a virus that modifies every downloaded file. Adblock Pro installer checks its integrity and it complains if it sees that the file was changed. Please check your computer for viruses and perform necessary disinfection.
    3. Adblock Pro distribution file is an *.EXE file and some buggy versions of Quick Time and possibly other add-ons intercept downloading of *.EXE files but cannot perform it. A quick fix is to right-click the "Direct Download" link on www.adblockpro.com, select "Save Target As...", specify a folder to which Adblock Pro installer file should be saved, complete downloading and then click "Open" on the dialog that comes up.
    Should I uninstall old Adblock Pro version before installing the new version?
    No. Just install the new version over the old version.
    When I upgrade to a new version of Adblock Pro, will my rules and setting be lost?
    No. Adblock Pro User Data folder is not removed or modified by Adblock Pro installer.
    If I upgrade to the new version of Adblock Pro, do I have to pay again for Adblock Pro?
    So far we did not charge for upgrades. Just install the new version over the old version. However, If you lose Pro status and you will have to activate Adblock Pro again, but you do not have to buy it again.
    I cannot install Adblock Pro. What should I do ?
    Before install Adblock Pro, you'd better to close all Internet Explore windows. If problem resume, please remove iexplorer.exe in task manager
    Where is Adblock Pro after installing?
    Adblock Pro is an IE addon, so only when IE is running, You can find Adblock Pro at the IE status bar with a green icon. It looks like image below:
    My rules disappeared. How do I get them back?
    Most likely, they are not lost. You just need to find them on your hard drive and tell Adblock Pro where they are.
    1. Find your rule files on your hard drives:
    - Click Start button and select Search -> For Files and Folders.
    - Put rules.ini into "All or part of the file name" .
    - Put "Local Hard Drives" into "Look In".
    - Click Search button and note the folder in which your rules appear.
    - Be aware that hidden files will not be found by Windows Explorer by default. To make it really search all folders, open Windows Explorer and select "Tools -> Folder Options -> View -> Show hidden files and folders" option.

    2. Tell Adblock Pro where the files you found are:
    - Click Adblock icon on IE status bar and select Preferrences,
    - Go to "Filters" menu,
    - Click Import Filters,
    - Select the folder and file that you found in step 1.

    How can I uninstall Adblock Pro?
    Adblock Pro uninstallation is quite straightforward, just click the uninstall icon in the Adblock Pro program group in your start menu and follow the prompts. Otherwise you can uninstall it by selecting "Adblock Pro" from the "Add/Remove programs" dialog in your control panel.
    If you are unsatisfied with Adblock Pro for any reason, please contact us to let us know why.
    Basic functionality
    How do I block a banner?
    You can right-click on any image or frame and choose “Block This Image (Adblock Pro)” from the context menu. This will open a dialog where you can tweak the new filter before adding. Feel free to replace parts of the banner’s address by wildcards (* — the star symbol) to make the filter block other banners with similar addresses as well.
    I sometimes want Adblock Pro to be disabled. How can I do this most easily?
    You can right click on the icon of the Adblock Pro icon in the status bar to bring up the menu. There you have the option to disable/reenable Adblock Pro.

    In the menu you also have the option to disable Adblock Pro on a certain page or on a certain site. It will add an exception rule like http://www.adblockpro.com/ to your whitelist of filters.

    How can I disable Adblock Pro just for one web site or one web page?
    If you do not want Adblock Pro to block any pages of a particular site, click Disable on current page only or Disable on the site name item on Adblock Pro status bar menu. This will create a Whitelist rule for this site or page.
    "The banner is an object (Flash or Java) and doesn’t have a context menu. What now?
    The new version Adblock Pro 1.6 have an Dom Inspect Feature, when actived, you can simply click any object to block.
    Alternatively you can open the list of blockable items and look for an object there.
    If you want to block all Flash or all Java on a certain site, you can add ActiveX rule to do that.
    Adblock Pro is enabled but I still get popup windows, how can I get rid of them?
    Adblock Pop up blocker is not enabled by default. Please ensure that the popup removal systems are enabled in Adblock Pro's configuration, do this by clicking the Adblock Pro icon on your IE statusbar, selecting "Options", then "Enable kill popup Ads".  Please also be sure to clear your browser's cache before testing again. It's same with flyins ads
    If popups persist it is possible (and very likely) that the popups are being generated by a spyware/adware package on your system.  In this case we recommend running a scan of your system using a spyware/adware detector like "Spybot SD", as available from:
    http://security.kolla.de/index.php?lang … e=download
    Once any spyware/adware packages are removed the popups should stop.  If not, please contact us so we can investigate further.
    Troubleshooting
    I keep getting "Done, but with errors on page" messages on the status bar in Internet Explorer.
    This is just Internet Explorer complaining about how Adblock Pro removes adverts, sometimes it's impossible to remove adverts graciously and more aggressive methods must be used, the pages will still load fine (and without the adverts) and this message is entirely safe to ignore.
    Others
    What makes Adblock Pro better than other advert removers?
    Adblock Pro is It's very compact, takes only about 1Mb of disk space, does not have any specific memory requirements, and what is the most important - it's speeds up page loading and save more memoris by blocking ads before they can be downloaded.

    A quick list of features that differentiate Adblock Pro from many other advert removal products:
    • Not just a popup remover, also removing embedded adverts and many other annoyances.
    • Extensive configuration options to tailor Adblock Pro to your needs.
    • Extremely fast filtering engine (we welcome any comparisons of our filtering speed to other programs with comparable filter lists).
    • Continuing intensive development, with no end in sight for continually improving Adblock Pro releases!
    Don't just take our word for it though, we urge you to try Adblock Pro for yourself, even compare its effectiveness against any other programs you may be considering. To try Adblock Pro for 30 days without charge or obligation, please visit our download page.
    What do the advert-free pages look like?
    Digg.com (before)

    Digg.com (after)
    Does Adblock Pro contain "spyware", or display its own adverts?
    Absolutely not - Adblock Pro does not install any spyware on your system, does not display its own adverts, and does not send us (or anyone) any information about your system.  The only time Adblock Pro will contact our servers is when it is verifying a registration code or retrieving updates, in which case the information sent is only the bare minimum, and is subject to our privacy policy.
    How can I help?
    We are glad to hear that you liked Adblock Pro. These are several things you can do:
    • Register Adblock Pro.
    • Tell all your friends and relatives about Adblock Pro.
    • Post your comment about Adblock Pro at Download.com: go to download.com.
    • Contact PC Magazine and PC World editors and tell them how much you like Adblock Pro.
    • Write reviews at your blog or forum.
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